Last updated: 24 October 2026
This Privacy Policy explains how Chenil (“we”, “us”, “our”) collects, uses and protects information when you visit chenil.in (the “Website”). It also explains how cookies and advertising, including Google AdSense, are used on the Website. If you have questions, message us on WhatsApp at +91 70421 28686.
1. Who we are
Chenil provides veterinary practice management software (a vet CRM) for clinics, hospitals, pet care centres and mobile veterinary services. We are based in Lucknow, Uttar Pradesh, India. Our website address is https://chenil.in.
This policy covers the Website. Use of the Chenil software application is also governed by the terms you accept when you create an account.
2. Information we collect
Information you give us
- Contact and demo requests: your name, phone or WhatsApp number, clinic name, city and any message you send through forms on the Website or by email.
- WhatsApp chat: if you contact us using the WhatsApp chat button, we receive your WhatsApp number, name and the messages you send. WhatsApp’s own privacy policy also applies.
- Comments: if comments are enabled and you leave one, we collect the name, email address and comment you submit, plus your IP address and browser user agent to help detect spam.
Information collected automatically
- Usage and device data: pages visited, time on page, referring website, approximate location (from IP address), browser type, device type and operating system.
- Cookies and similar technologies: see Section 4.
3. How we use your information
- To respond to enquiries and demo requests, and to provide support.
- To operate, maintain, secure and improve the Website.
- To understand how visitors use the Website through analytics.
- To show advertising on the Website (see Section 5).
- To send product updates or information you have asked for. You can opt out at any time.
- To comply with legal obligations and protect our rights.
We do not sell your personal information.
4. Cookies
Cookies are small text files stored on your device. The Website uses:
- Essential cookies needed for the Website to work, such as security and login cookies for site administrators.
- Analytics cookies from Google Analytics, which help us understand how visitors use the Website. Google Analytics collects information such as pages visited and device details.
- Advertising cookies from Google and its partners, used to serve and measure ads (see Section 5).
You can control or delete cookies through your browser settings. Blocking some cookies may affect how the Website works.
5. Advertising and Google AdSense
We use Google AdSense to display advertisements on the Website.
- Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to this website or other websites.
- Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to this site and/or other sites on the Internet.
- You may opt out of personalised advertising by visiting Google’s Ads Settings. You can also opt out of some third-party vendors’ use of cookies for personalised advertising at www.aboutads.info.
- To learn more about how Google uses information from sites that use its services, see How Google uses information from sites or apps that use our services.
Where required by law, such as for visitors in the European Economic Area, the United Kingdom or Switzerland, we will ask for your consent before personalised ads are shown.
6. Sharing your information
We share information only with service providers that help us run the Website and our business, such as:
- Website hosting providers
- Google (Analytics, AdSense and Search Console)
- WhatsApp (Meta), when you choose to chat with us
- Communication tools used to reply to enquiries
We may also disclose information if required by law or to protect our rights, users or the public.
7. Data retention
We keep enquiry and contact information for as long as needed to respond and to maintain our business relationship, and then delete or anonymise it unless the law requires us to keep it longer. Analytics data is retained according to our Google Analytics settings.
8. Data security
We use reasonable technical and organisational measures, including encrypted connections (HTTPS), to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your rights
Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you may have the right to:
- Access the personal information we hold about you
- Ask us to correct or update inaccurate information
- Ask us to delete your information
- Withdraw consent where we rely on consent
- Raise a grievance about how your information is handled
To make a request or raise a grievance, message us on WhatsApp at +91 70421 28686. We will respond within a reasonable time and as required by law.
10. Children’s privacy
The Website is intended for veterinary professionals and pet owners and is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.
11. Third-party links
The Website contains links to other websites, including educational resources and our software application. We are not responsible for the privacy practices of other websites, so please read their privacy policies.
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last changed.
13. Contact us
Chenil
Lucknow, Uttar Pradesh, India
WhatsApp: +91 70421 28686