A virtual vet visit is a video consultation with a veterinarian. It is convenient for follow-ups, advice, behaviour questions and deciding whether a problem needs an in-person visit. It cannot replace hands-on exams, tests or treatment, but it can save time and stress when used well.
This guide is part of our online vet consultation guide.
What a virtual vet visit is good for
| Good fit | Usually needs an in-person visit |
|---|---|
| Is this an emergency? Triage advice | Breathing difficulty, collapse, seizures, poisoning |
| Behaviour problems and training questions | Lumps that need sampling |
| Diet, weight and nutrition | Ear infections needing an otoscope exam |
| Post-surgery wound checks (with photos) | Lameness needing joint examination or X-rays |
| Chronic condition check-ins | Vomiting with lethargy, blood in stool or urine |
| Mild skin problems, with good photos | Vaccinations and blood tests |
| Exotic pet husbandry questions | Dental disease assessment |
How a virtual visit works
- You book online and fill in your pet’s details and the problem.
- You may upload photos, videos and records before the call.
- The vet asks questions and guides you to show specific areas on camera.
- The vet gives advice, may recommend an in-person visit or tests, and where local rules allow, may prescribe. See can online vets prescribe?
- You usually receive a written summary afterwards.
How to prepare
- Light and space: choose a bright, quiet room. Natural light helps the vet see skin and eyes.
- A helper: one person holds the pet; another holds the phone.
- Video first: record the problem in advance (a limp, cough, seizure-like episode or odd breathing). Problems often stop happening on camera.
- Information: weight, diet, medications, vaccine history and a timeline of symptoms.
- Treats: keep your pet calm and in frame.
- Internet: check your connection and charge your phone.
Limits to understand
- The vet cannot feel the abdomen, listen to the heart or take a temperature.
- Some diagnoses are impossible without tests.
- Prescribing rules depend on where you live and whether the vet has seen your pet before.
Frequently asked questions
Is a virtual vet visit cheaper?
Often, though prices vary. If an in-person visit is needed anyway, ask whether the video fee is credited.
Can my regular vet do virtual visits?
Many clinics now offer video consultations for existing clients, which keeps your pet’s records in one place. Ask yours.
Related guides
This guide is general information for pet owners and is not a substitute for an examination by a licensed veterinarian. If your pet is unwell, contact your vet.
Run a veterinary clinic?
Chenil is a free vet CRM for single-doctor clinics. It sends vaccination and checkup reminders automatically, keeps patient records in one place and handles appointments. See the features or book a demo.